Service Metrics for Customer Service – Brad Cleveland

Description

Purchase Service Metrics for Customer Service – Brad Cleveland Course at eBokly. We actively participate in group buys and are committed to sharing knowledge with a wider audience. What's more, our courses maintain the same quality as the original sale page. You have the option to buy directly from the sale page at the full price (sale page link is provided within the post).

Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are. Wisely employed, the right metrics help guide decisions, support collaboration, and encourage better performance. But metrics that are incomplete, unfair, or misapplied can send the wrong messages, negatively impact customers and employees, and lead to inefficiencies.

This course covers, in a step-by-step fashion, why metrics are important, which metrics matter the most, how to interpret results, and examples of how successful organizations leverage metrics to improve decisions and performance. Whether your service operation includes face-to-face services, contact centers, social media, self-service, or any combination, this course provides practical know-how, real-life examples, and guidance for implementing and using the right metrics and establishing meaningful goals.

Topics include:

• Identifying customer expectations
• Avoiding pitfalls
• Essential metrics for the service operation
• Identifying alternatives for measuring engagement
• Engaging support that drives the right behaviors
• Key areas of focus for individuals
• Assessing service interactions
• Calibration and coaching
• Clarifying responsibilities

Get Service Metrics for Customer Service – Brad Cleveland , Only Price $37

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Purchase the Service Metrics for Customer Service – Brad Cleveland course at the best price at eBokly. Upon completing your purchase, you will gain access to the downloads page. where you can conveniently retrieve all associated course files. Additionally, we will send you a download notification email to your registered mail.

Unlock your full potential with our Service Metrics for Customer Service – Brad Cleveland courses. Our courses are meticulously designed to empower you with the skills and knowledge needed for excellence.

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